Service Support Administrator
Permanent - full time - Office based
Richmond - Free parking
Up to £28,000 plus company bonus
As an established, growing company the role of Service Support Administrator is an integral role for the business and its ongoing success.
This award winning company was established over 10 years ago, is fast expanding and has a passion for driving growth. They are enviably in the top 20 listing of 'The Top 100 UK SMEBusinesses' You will be part of a highly successful, friendly, forward thinking team of 12.
As Service Support Administrator you will be responsible for:
- Maximising the conversion of the service division opportunities
- There will be lots of customer liaison - you will be making outbound calls to convert quotations, re-engage existing customers for repeat business/services and to up sell brand new service plans
- Managing all of the opportunities on the company system by way of updating, converting, archiving, as well as explaining the benefits and advantages of the service team
- Scheduling engineers time plus rescheduling, where necessary
- Ad-hoc admin tasks
The successful candidate for the role of Service Support Administrator will:
- Have previous experience within a role that included lots of customer service and administration together with being organised, responsive, and comfortable managing day-to-day service desk operations in a fast paced environment
- Have a high level of IT proficiency in MS Office
In return the Service Support Administrator will receive a basic salary up to £28,000 plus bonus, Incentive plan, Pension, Career progression.
To apply for the job click apply and send us your CV.